Terms and Conditions
- Return Policy
- Payment Options
- NDA (Non-Disclosure Agreement)
- Quality & Environmental Policy
- Engine Assembly & Modification
- QA Agreements for Suppliers
Shelf orders are normally shipped same day via United Parcel Service if submitted by 2:00 PM Pacific Standard Time. Next Day Air, 2nd Day, 3 Day Select and ground service are available. Customer assumes responsibility for all freight charges. All Drop shipments will incur a $10.00 fee. An additional $10.00 charge will be added for all non-UPS International shipments.
Q: Return Policy
All returns are subject to a 15% restocking fee. Returns must be made within 90 days and in new unused condition. All returns require a Return Merchandise Authorization (RMA) number. We will only accept returns purchased directly from CP-Carrillo with the original invoice number and date for each item returned for credit. Custom parts or orders are not returnable.
Q: Payment Options
We accept Cashiers Check, Company Check (Upon Approval), Visa and Master Card. Initial custom orders require a 50% deposit prior to order processing. Acceptable methods of payment for international orders may be made by credit card or by wire transfer. Please ask your sales representative for details. All orders will be charged the applicable sales tax, unless a completed resale card is submitted and on file. A $30 fee will be charged for each returned check. A 1.5% per month finance charge will apply for all balances over 30 days.
Due to the nature of high performance applications, CP-Carrillo products are sold without warranty of merchantability or fitness or purpose, express or implied. CP-Carrillo shall not under any circumstances, be liable for any special, incidental, or consequential damages, including, but not limited to, damages or loss of other property of equipment, loss of profits or revenue, cost of purchased or replaced goods, or claims of customers of the purchaser which may arise and/or result from the sales, installation or use of these parts”. CP-Carrillo reserves the right to make product improvements/changes without notice and without incurring liability with respect to similar products previously manufactured.
Q: NDA (Non-Disclosure Agreement)
Technological advances are constantly made in the high performance engine business; many components that are adequate today will be outdated and unacceptable tomorrow. For this reason, we at CP-Carrillo are continually testing our products to assure our customers that we offer the highest quality products. CP-Carrillo's enviable reputation in the industry has led competitors throughout the world to copy our design. Watch for counterfeits. These imitations do not employ our sophisticated methods of certification and inspection. Consequently, these parts cannot approach the high quality component that CP-Carrillo produces. Our obligation to the high performance engine business is that only the finest quality materials, workmanship and inspection procedures are documented and accepted. This is our guarantee to you, our customer.
Q: Quality & Environmental Policy
We seek to become the go-to partner for all customers in relentless pursuit of performance. Their constantly evolving requirements provide a challenging and meaningful workplace for us. Beyond compliance, we want to contribute to a sustainable future.
Q: Engine Assembly & Modification
We guarantee the quality of the steel and aluminum, the forging, the heat treat process, and the dimensional sizes. We have no control over the assembly or customer modification of our parts in the engine. There are no further guarantees either expressed or implied by CP- Carrillo or any of their agents or representatives. CP-Carrillo reserves the right to alter the design or initiate product changes without incurring liability or obligation with respect to similar products previously manufactured by this concern.